{"id":3642,"date":"2026-05-05T14:18:08","date_gmt":"2026-05-05T14:18:08","guid":{"rendered":"https:\/\/www.prizminstitute.com\/blog\/?p=3642"},"modified":"2026-05-05T14:18:10","modified_gmt":"2026-05-05T14:18:10","slug":"how-to-build-customer-trust-as-mobile-repair-technician","status":"publish","type":"post","link":"https:\/\/www.prizminstitute.com\/blog\/how-to-build-customer-trust-as-mobile-repair-technician\/","title":{"rendered":"How to Build Customer Trust as Mobile Repair Technician"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div>\n<h2 class=\"wp-block-heading\">Why Trust Is Everything in Mobile Phone Repairing Business Shop<\/h2>\n\n\n\n<p>In the mobile repairing business, skills alone are not enough.<br>You may be excellent at diagnosing faults, replacing ICs, or fixing charging issues, but without customer trust, long-term success is impossible.<\/p>\n\n\n\n<p>When someone hands over their smartphone, they are not just giving a device. They are giving access to their <strong>personal data, memories, contacts, and daily life<\/strong>. Trust becomes the foundation of every successful repair.<\/p>\n\n\n\n<p>A technician who builds trust gets:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Repeat customers<\/li>\n\n\n\n<li>Word-of-mouth referrals<\/li>\n\n\n\n<li>Positive reviews<\/li>\n\n\n\n<li>Stable income<\/li>\n\n\n\n<li>Respect in the local market<\/li>\n<\/ul>\n\n\n\n<p>On the other hand, even a small doubt can push customers to another repair shop.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cPeople don\u2019t return to a shop because of low prices alone. They return because they feel safe and respected.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>This guide is written for <strong>both beginner and advanced mobile repair technicians<\/strong>. It focuses on real-world practices that work in daily repair shops, not theory.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What Does Customer Trust Mean in Mobile Repairing?<\/h2>\n\n\n\n<p>Customer trust means the customer believes that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You are <strong>honest<\/strong> about the problem<\/li>\n\n\n\n<li>You will <strong>not overcharge or mislead<\/strong><\/li>\n\n\n\n<li>Their mobile phone is <strong>safe with you<\/strong><\/li>\n\n\n\n<li>Their <strong>data and privacy are protected<\/strong><\/li>\n\n\n\n<li>The repair is done <strong>properly and professionally<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Trust is built slowly, one repair at a time.<br>It is also very easy to lose \u2014 sometimes with just one bad experience.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Be Honest About the Problem and Repair Cost<\/h2>\n\n\n\n<p>Honesty is the first and most important rule.<\/p>\n\n\n\n<p>Never exaggerate a fault.<br>Never scare the customer with unnecessary technical terms.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What to do instead:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explain the issue in <strong>simple language<\/strong><\/li>\n\n\n\n<li>Tell what is confirmed and what is <strong>still under checking<\/strong><\/li>\n\n\n\n<li>Clearly mention <strong>minimum and maximum possible cost<\/strong><\/li>\n<\/ul>\n\n\n\n<p>If you are not 100% sure about the issue, say it honestly.<\/p>\n\n\n\n<p><strong>Customers respect honesty more than false confidence.<\/strong><\/p>\n\n\n\n<p>Example:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cRight now, it looks like a charging IC issue, but after opening the device, I\u2019ll confirm. The cost will be between \u20b9X and \u20b9Y.\u201d<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Give Clear Time Estimates and Meet Deadlines<\/h2>\n\n\n\n<p>Time commitment matters as much as cost.<\/p>\n\n\n\n<p>Many customers feel frustrated not because of delays, but because:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No clear time was given<\/li>\n\n\n\n<li>Promises were broken<\/li>\n\n\n\n<li>They were not informed<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Best practices:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Give a <strong>realistic time estimate<\/strong>, not the fastest one<\/li>\n\n\n\n<li>Add buffer time for unexpected issues<\/li>\n\n\n\n<li>Inform the customer immediately if there is any delay<\/li>\n<\/ul>\n\n\n\n<p><strong>Never promise same-day delivery unless you are confident.<\/strong><\/p>\n\n\n\n<p>Meeting deadlines builds reliability.<br>Missing deadlines repeatedly damages trust.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Use Genuine or Clearly Explained Spare Parts<\/h2>\n\n\n\n<p>Spare parts are a major trust factor in mobile phone repairs.<\/p>\n\n\n\n<p>Customers may not understand technical details, but they do care about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Original vs compatible parts<\/li>\n\n\n\n<li>Durability<\/li>\n\n\n\n<li>Price difference<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What builds trust:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explain <strong>which part you are using<\/strong><\/li>\n\n\n\n<li>Clearly say if it is original, OEM, or compatible<\/li>\n\n\n\n<li>Explain the <strong>pros and cons honestly<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Do not force expensive parts unless required.<\/p>\n\n\n\n<p><strong>Transparency matters more than brand names.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Provide a Written Bill or Service Receipt<\/h2>\n\n\n\n<p>A written bill is proof of professionalism.<\/p>\n\n\n\n<p>Even a simple receipt builds confidence.<\/p>\n\n\n\n<p>Your service receipt should include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shop name and contact details<\/li>\n\n\n\n<li>Date<\/li>\n\n\n\n<li>Device model<\/li>\n\n\n\n<li>Work done<\/li>\n\n\n\n<li>Part replaced<\/li>\n\n\n\n<li>Cost<\/li>\n\n\n\n<li>Warranty (if any)<\/li>\n<\/ul>\n\n\n\n<p>This small step shows that you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stand by your work<\/li>\n\n\n\n<li>Are accountable<\/li>\n\n\n\n<li>Are not running a \u201ctemporary\u201d setup<\/li>\n<\/ul>\n\n\n\n<p>Customers feel safer when everything is documented.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Offer Limited Warranty on Repairs<\/h2>\n\n\n\n<p>Offering warranty does not mean unlimited responsibility.<\/p>\n\n\n\n<p>It means confidence in your work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Warranty builds trust when:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Terms are clearly explained<\/li>\n\n\n\n<li>Duration is realistic<\/li>\n\n\n\n<li>Coverage is honest<\/li>\n<\/ul>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Display replacement: limited warranty for touch or display fault<\/li>\n\n\n\n<li>Charging port: warranty only for replaced part, not physical damage<\/li>\n<\/ul>\n\n\n\n<p><strong>Never promise warranty on uncertain repairs.<\/strong><\/p>\n\n\n\n<p>A clear, limited warranty is better than fake promises.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Communicate Clearly Before Making Extra Repairs<\/h2>\n\n\n\n<p>Never do extra work without approval.<\/p>\n\n\n\n<p>Even if the fault is small.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Correct approach:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call or message the customer<\/li>\n\n\n\n<li>Explain the additional issue<\/li>\n\n\n\n<li>Share extra cost and time<\/li>\n\n\n\n<li>Take clear approval<\/li>\n<\/ul>\n\n\n\n<p>This avoids:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Arguments<\/li>\n\n\n\n<li>Payment disputes<\/li>\n\n\n\n<li>Negative reviews<\/li>\n<\/ul>\n\n\n\n<p>Customers want control over decisions related to their device.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Handle Devices Carefully in Front of Customers<\/h2>\n\n\n\n<p>How you handle a phone matters more than you think.<\/p>\n\n\n\n<p>Rough handling creates fear.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Trust-building habits:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use clean hands or gloves<\/li>\n\n\n\n<li>Place phones on a mat<\/li>\n\n\n\n<li>Avoid throwing or sliding devices<\/li>\n\n\n\n<li>Open devices carefully<\/li>\n<\/ul>\n\n\n\n<p>When customers see care, they feel reassured.<\/p>\n\n\n\n<p><strong>Respect for the device shows respect for the owner.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Maintain a Clean and Organized Workspace<\/h2>\n\n\n\n<p>A messy repair table reduces confidence.<\/p>\n\n\n\n<p>Customers often judge skill by surroundings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A clean workspace shows:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discipline<\/li>\n\n\n\n<li>Attention to detail<\/li>\n\n\n\n<li>Professional mindset<\/li>\n<\/ul>\n\n\n\n<p>Simple steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Organize tools<\/li>\n\n\n\n<li>Clean the table daily<\/li>\n\n\n\n<li>Dispose damaged parts properly<\/li>\n\n\n\n<li>Avoid food or clutter near devices<\/li>\n<\/ul>\n\n\n\n<p>A clean shop builds silent trust without words.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Protect Customer Data and Privacy<\/h2>\n\n\n\n<p>Data privacy is one of the biggest concerns today.<\/p>\n\n\n\n<p>Phones contain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Photos<\/li>\n\n\n\n<li>Videos<\/li>\n\n\n\n<li>Contacts<\/li>\n\n\n\n<li>Messages<\/li>\n\n\n\n<li>Banking and personal apps<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Trust rules:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Never open personal files<\/li>\n\n\n\n<li>Never copy data<\/li>\n\n\n\n<li>Never share information<\/li>\n\n\n\n<li>Ask permission before unlocking or testing apps<\/li>\n<\/ul>\n\n\n\n<p>If a reset is required, explain clearly.<\/p>\n\n\n\n<p><strong>Respecting privacy is non-negotiable for trust.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Treat Every Customer Honestly, Politely, and Professionally<\/h2>\n\n\n\n<p>Not every customer understands technology.<\/p>\n\n\n\n<p>Some may ask basic questions.<\/p>\n\n\n\n<p>Your behavior defines your brand.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Professional behavior includes:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Polite language<\/li>\n\n\n\n<li>Calm explanations<\/li>\n\n\n\n<li>Patience with doubts<\/li>\n\n\n\n<li>Equal respect to all customers<\/li>\n<\/ul>\n\n\n\n<p>Never judge based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Device type<\/li>\n\n\n\n<li>Customer knowledge<\/li>\n\n\n\n<li>Budget<\/li>\n<\/ul>\n\n\n\n<p><strong>Good manners cost nothing but return everything.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Perform a Quality Control (QC) Check Before Returning the Phone<\/h2>\n\n\n\n<p>Never hand over a device immediately after repair.<\/p>\n\n\n\n<p>Always do a QC check.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">QC checklist:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Power on\/off<\/li>\n\n\n\n<li>Charging test<\/li>\n\n\n\n<li>Touch response<\/li>\n\n\n\n<li>Speaker and mic<\/li>\n\n\n\n<li>Camera<\/li>\n\n\n\n<li>Network signal<\/li>\n\n\n\n<li>Sensors if involved<\/li>\n<\/ul>\n\n\n\n<p>This step prevents:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return complaints<\/li>\n\n\n\n<li>Embarrassment<\/li>\n\n\n\n<li>Loss of credibility<\/li>\n<\/ul>\n\n\n\n<p><strong>QC turns a repair into a professional service.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Return the Customer\u2019s Old Faulty Spare Part<\/h2>\n\n\n\n<p>Returning the old part builds massive trust.<\/p>\n\n\n\n<p>It shows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You actually replaced it<\/li>\n\n\n\n<li>You are not hiding anything<\/li>\n<\/ul>\n\n\n\n<p>Common examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Broken display<\/li>\n\n\n\n<li>Swollen battery<\/li>\n\n\n\n<li>Faulty charging port<\/li>\n<\/ul>\n\n\n\n<p>Even if the customer doesn\u2019t ask, offer it.<\/p>\n\n\n\n<p><strong>Transparency wins loyalty.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13. Check and Repair Properly, Not in a Hurry<\/h2>\n\n\n\n<p>Speed should never compromise quality.<\/p>\n\n\n\n<p>Rushed repairs often lead to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Repeat faults<\/li>\n\n\n\n<li>Loose connections<\/li>\n\n\n\n<li>Missed issues<\/li>\n<\/ul>\n\n\n\n<p>A technician should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Diagnose fully<\/li>\n\n\n\n<li>Repair patiently<\/li>\n\n\n\n<li>Test thoroughly<\/li>\n<\/ul>\n\n\n\n<p>Customers prefer a slightly late but reliable repair over a fast failed one.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14. Give Honest Feedback and Suggestions<\/h2>\n\n\n\n<p>Sometimes repair is not the best option.<\/p>\n\n\n\n<p>An honest technician says:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When repair is not worth the cost<\/li>\n\n\n\n<li>When replacement is better<\/li>\n\n\n\n<li>When data backup is needed<\/li>\n<\/ul>\n\n\n\n<p>This honesty may lose one repair, but gains long-term trust.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cA technician who protects the customer\u2019s interest earns loyalty that money can\u2019t buy.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">15. Ask for Feedback and Act on It<\/h2>\n\n\n\n<p>Feedback helps you grow.<\/p>\n\n\n\n<p>After repair:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask politely if everything is working fine<\/li>\n\n\n\n<li>Encourage reviews if satisfied<\/li>\n\n\n\n<li>Accept criticism calmly<\/li>\n<\/ul>\n\n\n\n<p>If a mistake happens:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Admit it<\/li>\n\n\n\n<li>Fix it<\/li>\n\n\n\n<li>Learn from it<\/li>\n<\/ul>\n\n\n\n<p>Customers forgive mistakes, but they don\u2019t forgive arrogance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Trust-Building Tips for Beginners<\/h2>\n\n\n\n<p>If you are new to mobile repairing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Don\u2019t pretend to know everything<\/li>\n\n\n\n<li>Learn from seniors<\/li>\n\n\n\n<li>Keep records<\/li>\n\n\n\n<li>Build habits early<\/li>\n<\/ul>\n\n\n\n<p>Trust built at the start shapes your future reputation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Trust-Building Habits for Advanced Technicians<\/h2>\n\n\n\n<p>For experienced technicians:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Upgrade communication skills<\/li>\n\n\n\n<li>Train juniors properly<\/li>\n\n\n\n<li>Maintain consistency<\/li>\n\n\n\n<li>Stay updated with device technology<\/li>\n<\/ul>\n\n\n\n<p>Advanced skill + strong ethics = long-term authority.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Common Mistakes That Break Customer Trust<\/h2>\n\n\n\n<p>Avoid these:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overpromising<\/li>\n\n\n\n<li>Hiding mistakes<\/li>\n\n\n\n<li>Ignoring follow-ups<\/li>\n\n\n\n<li>Arguing with customers<\/li>\n\n\n\n<li>Inconsistent pricing<\/li>\n<\/ul>\n\n\n\n<p>Trust once lost is very hard to regain.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Final Thoughts: Trust Is Your Strongest Tool<\/h2>\n\n\n\n<p>In mobile repairing, tools can be purchased.<br>Skills can be learned.<br>But <strong>trust must be earned<\/strong>.<\/p>\n\n\n\n<p>Every honest explanation, every clean repair, every respectful interaction adds to your reputation.<\/p>\n\n\n\n<p>Build trust daily, and your repair business will grow naturally.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why Trust Is Everything in Mobile Phone Repairing Business Shop In the mobile repairing business, skills alone are not enough.You may be excellent at diagnosing faults, replacing ICs, or fixing charging issues, but without customer trust, long-term success is impossible. When someone hands over their smartphone, they are not just giving a device. They are [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3643,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[37,59,57,41],"class_list":["post-3642","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile-phones","tag-cell-phone-repair","tag-guide","tag-repair","tag-tips"],"_links":{"self":[{"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/posts\/3642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/comments?post=3642"}],"version-history":[{"count":1,"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/posts\/3642\/revisions"}],"predecessor-version":[{"id":3644,"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/posts\/3642\/revisions\/3644"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/media\/3643"}],"wp:attachment":[{"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/media?parent=3642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/categories?post=3642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.prizminstitute.com\/blog\/wp-json\/wp\/v2\/tags?post=3642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}