Since mobile phones are the current rage of this age, there are technicians in this field who are working since the advent of this invention. After so many years have passed the technicians have by now become expert as well as professionals. No matter how expert one is, mistakes can be committed by anybody. Thus we have listed some common and easily avoidable mistakes of cell phone repair technicians.
8 Common Mistakes Committed By Most Cell Phone Repair Technicians
1. Not repairing in the estimated time
This is one of the biggest problem with most technicians. There can be several reasons for the delay. It could be due to delay in troubleshooting the fault. Sometimes the fault in the handset is hard to detect and it may take a very long time to rectify the fault. One other reason for the delay could be unavailability of spare parts. But delay due to mere laziness is a definite no-no. Repairing the phone and completing the job on time sends a strong message to the customers about how much particular as well as punctual you are.
Start by doing what’s necessary; then do what’s possible; and suddenly you are doing the impossible.-Francis of Assisi
2. Not replacing all screws
When a mobile phone is dismantled, some technicians are very careless and they just go about placing the screws on the workbench. Now while fixing the phone, they misplace the screws and when they reassemble the handset they fall short of these screws. Some technicians just leave these slots empty, while some of them use other unmatching screws which is bound to damage the original threads in the slots.
The best way to overcome this common mistake is to keep all the screws and other small parts in a small tray. This way you will be ensured that you have replaced all the parts and screws back in place and you have by no means left out anything that has to be replaced. Using different trays for different models of opened handsets will also help you to dismantle many handsets simultaneously.
3. Not asking the customer about the problem and history of the handset
When the customer submits the phone for repairs, many technicians do not ask the customer about the reason or cause for the fault in their phone. Instead if the customer is asked about the problem you can straight away know the exact problem and start working on it thus saving your precious time. Also make it a point to ask the customer about the history of the handset and whether he had already given it to someone else for repairs before for this same fault or some other fault. This way you will know if the handset was already opened before or not.
4. Not searching the internet for solutions
Many technicians try to fix the handset with trial and error method and do not take the pains of searching the internet for the solution, thus wasting a lot of time. Remember that in todays world, if you are not using internet for solutions to your problems, you are missing out on a great source of useful information. So it would be advisable that you lookup for solutions on the net and most of the time you are bound to be lucky to get the solutions for the trickiest of faults. You can also look for videos on Youtube.
5. Not following the safety rules
The basic safety rules for repairing should be followed so as not to damage the handset nor hurt oneself while carrying on the work.
Please read Cell Phone Repair – Safety And Precautions
6. Not repairing the professional way
Many technicians are very careless while repairing a handset. The job that they do is shoddy and also looks awful if watched closely. All procedures and techniques should be carried out in a professional manner. Soldering work done by many technicians is very amateurish. The solder flux applied all over should be cleaned up after the work is completed. It is utmost important that a professional technician does a clean job that gets a feeling whether it is factory fitted or if it is fixed at a service center.
For further reference, please read how to solder electronic components
7. Not following the fault finding steps
As the handset comes in for repairs, many technicians do not go step by step in fault finding. Instead they just go about by dismantling the phone and carrying out the hardware rectification. It is utmost important that repair work of an electronic gadget should go as per the professional repair methods.
8. Unnecessarily working on motherboard/chips
Some technicians unnecessarily start working on the motherboard without any reason. They fiddle with the motherboard as well as the chips applying heat or just reflowing. Working on the motherboard should be the last step while fixing any hardware fault.
You can also learn how to repair cell phones by joining Prizm Institute. The training starts from basics and goes up to troubleshooting of faults.
Please let us know your opinions in the comments below. Please also share this article among your friends and fellow technicians.